IT support • Wattegama
IT Support & Maintenance in Wattegama
Keep your computers, servers and backups in working order.
On-site and remote support, data backup, antivirus and annual maintenance contracts for local businesses.
- Free site visitWithin our service areaනොමිලේ පැමිණ බලනවා
- Written quote before work startsවැඩට පෙර ලිඛිත මිල ගණන්
- Warranty on installationsTerms vary by equipmentසෑම වැඩකටම වොරන්ටි
- Google rating
- 4.9Google rating
- years in Kandy
- 10+years in Kandy
- systems installed, all services
- 500+systems installed, all services
- towns served
- 29towns served
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Trading along the Kandy-Matale Road and around Wattegama Town runs on a surprising amount of technology: billing computers, receipt printers, accounting software and the machines in school offices and small workshops. When one of them stops, business stops with it. We handle the unglamorous essentials for shops, schools and small firms here, from hardware troubleshooting and printer faults to making sure data backups are genuinely running rather than assumed. Institutions such as Wattegama Central College and the smaller schools in nearby villages often depend on ageing lab and office machines, so we keep them patched, protected and documented, and plan replacements before failures happen. On-site visits come out from our Kandy base via Katugastota, and remote support resolves many software problems without a trip. Annual Maintenance Contracts swap unexpected repair bills for a planned monthly fee, with antivirus and basic security management included.
What we plan for in Wattegama
- Roadside shops on the Kandy-Matale Road collect fine dust from passing traffic, which clogs fans and printers; regular internal cleaning noticeably extends equipment life.
- Voltage fluctuations and power cuts are common in areas served by long rural feeders, so a UPS and surge protector for each billing or office computer is checked during maintenance.
- Premises out toward the surrounding villages may have slower or less stable internet, so remote support tools and cloud backups are configured to cope with limited bandwidth.
Scope
What it support & maintenance includes
- On-site and remote support
- Hardware troubleshooting & repair
- Server setup and maintenance
- Data backup & recovery
- Antivirus & security management
- Software installation & updates
- Annual maintenance contracts (AMC)
- Emergency response service
How it works
From enquiry to handover, in three steps
Needs assessment
We review your current setup — hardware, backups, pain points — on-site or remotely.
Support plan
A clear quote for a one-off fix or a monthly/annual maintenance contract, whichever fits.
Ongoing support
We resolve issues on-site or remotely and keep a record of every visit and fix.
Pricing
What changes the price
Every job is different, so we quote in writing after a free survey — not off a fixed price list. These are the main factors:
- 1One-off fix vs. an ongoing maintenance contract
- 2Number of devices and workstations covered
- 3On-site visits vs. remote support
- 4Backup and antivirus management scope
FAQ
IT Support & Maintenance in Wattegama — questions
We support the computers, printers, barcode scanners and network that the software runs on, keep them updated and backed up, and help move data when a machine is replaced. For problems inside the software itself we work with your vendor, handling the technical side so the shop owner does not have to. Regular backups of the accounts database are the most important protection we set up.
A school contract usually covers the office computers, the computer lab, printers and the network, with scheduled preventive visits during term breaks so lessons are not disrupted. Antivirus, operating system updates, backup checks for student and exam records, and a written inventory of every device are standard. We tailor the scope to the number of machines and the support the staff actually need.
Yes. Beyond the initial installation and warranty, we provide ongoing IT support and maintenance for CCTV, networks, and access control — either on a per-visit basis or through an Annual Maintenance Contract for scheduled upkeep and priority response.
Our AMCs include scheduled preventive visits, priority emergency support, firmware updates, camera cleaning, system health checks, and discounted replacement parts. Plans start from LKR 15,000 per year depending on system size.
In most cases, yes. We regularly take over the maintenance and support of existing CCTV, networking, and security systems originally fitted by other installers. A site survey lets us assess the current setup and confirm what we can support before you commit.
Customers with an active maintenance contract receive priority support, including 24/7 emergency assistance. For others, we schedule support visits during business hours — Monday to Friday 8:30 AM to 5:30 PM and Saturday 9:00 AM to 2:00 PM.
Both. Many issues — firmware updates, remote-viewing configuration, and system health checks — can be handled remotely, which is faster and often resolves the problem the same day. When hardware needs attention, we schedule an on-site visit.
IT Support & Maintenance in other areas
10+
Years in Kandy
500+
Systems installed
4.9★
110+ reviews
1yr+
Warranty
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Professional it support & maintenance for homes and businesses in Wattegama, Sri Lanka — free site survey, written quote, no obligation.