IT Support & Maintenance in Peradeniya

Yes. Even where the internet line or building wiring is shared, your office can sit behind its own firewall with a separate network segment, so other tenants' devices cannot see your PCs, printers or shared drives. Computers are also set with their own firewall rules, encrypted disks where appropriate, and screen locks, which matters when a shared corridor or reception brings strangers close to your desks.

Yes. Laptops can be enrolled in remote management, so security updates, antivirus status and backups are monitored wherever the machine is, whether at home in Kandy or on the road. Remote sessions handle most software problems, and a lost or stolen laptop can be locked or wiped. Staff then bring the machine in, or we visit the office, only for hardware faults.

Yes. Beyond the initial installation and warranty, we provide ongoing IT support and maintenance for CCTV, networks, and access control — either on a per-visit basis or through an Annual Maintenance Contract for scheduled upkeep and priority response.

Our AMCs include scheduled preventive visits, priority emergency support, firmware updates, camera cleaning, system health checks, and discounted replacement parts. Plans start from LKR 15,000 per year depending on system size.

In most cases, yes. We regularly take over the maintenance and support of existing CCTV, networking, and security systems originally fitted by other installers. A site survey lets us assess the current setup and confirm what we can support before you commit.

Customers with an active maintenance contract receive priority support, including 24/7 emergency assistance. For others, we schedule support visits during business hours — Monday to Friday 8:30 AM to 5:30 PM and Saturday 9:00 AM to 2:00 PM.

Both. Many issues — firmware updates, remote-viewing configuration, and system health checks — can be handled remotely, which is faster and often resolves the problem the same day. When hardware needs attention, we schedule an on-site visit.