IT Support & Maintenance in Akurana

Preventive visits can usually be arranged early in the morning or after closing so the counter is not disturbed. Updates, scans and backup checks can often be run remotely in quiet periods instead. For a larger job such as replacing the billing PC, we agree a time in advance and prepare the new machine beforehand so the changeover is short.

It does. That desktop is now holding the business, so it needs a UPS, scheduled backups kept off the machine itself, and a check that the backup actually restores. We also make sure it is not used for browsing or email by staff. When it ages out, we can advise whether a proper small server is worth it.

Yes. Beyond the initial installation and warranty, we provide ongoing IT support and maintenance for CCTV, networks, and access control — either on a per-visit basis or through an Annual Maintenance Contract for scheduled upkeep and priority response.

Our AMCs include scheduled preventive visits, priority emergency support, firmware updates, camera cleaning, system health checks, and discounted replacement parts. Plans start from LKR 15,000 per year depending on system size.

In most cases, yes. We regularly take over the maintenance and support of existing CCTV, networking, and security systems originally fitted by other installers. A site survey lets us assess the current setup and confirm what we can support before you commit.

Customers with an active maintenance contract receive priority support, including 24/7 emergency assistance. For others, we schedule support visits during business hours — Monday to Friday 8:30 AM to 5:30 PM and Saturday 9:00 AM to 2:00 PM.

Both. Many issues — firmware updates, remote-viewing configuration, and system health checks — can be handled remotely, which is faster and often resolves the problem the same day. When hardware needs attention, we schedule an on-site visit.