IT Support & Maintenance in Teldeniya

We usually combine a local backup to an external drive or small network storage device with a cloud copy that uploads overnight, when the connection is otherwise idle. After the first full upload only changed files are sent, so even a modest link can keep up. We also test restores during maintenance visits, because a backup that has never been restored cannot really be trusted.

Yes. Labs benefit from a standard setup across every machine, so we can image computers from one configured build, manage updates and antivirus centrally, and lock settings that students should not change. Scheduled visits cover hardware checks and replacing worn keyboards or mice, while remote access handles most software problems in between. We start by assessing the lab's current machines and network.

Yes. Beyond the initial installation and warranty, we provide ongoing IT support and maintenance for CCTV, networks, and access control — either on a per-visit basis or through an Annual Maintenance Contract for scheduled upkeep and priority response.

Our AMCs include scheduled preventive visits, priority emergency support, firmware updates, camera cleaning, system health checks, and discounted replacement parts. Plans start from LKR 15,000 per year depending on system size.

In most cases, yes. We regularly take over the maintenance and support of existing CCTV, networking, and security systems originally fitted by other installers. A site survey lets us assess the current setup and confirm what we can support before you commit.

Customers with an active maintenance contract receive priority support, including 24/7 emergency assistance. For others, we schedule support visits during business hours — Monday to Friday 8:30 AM to 5:30 PM and Saturday 9:00 AM to 2:00 PM.

Both. Many issues — firmware updates, remote-viewing configuration, and system health checks — can be handled remotely, which is faster and often resolves the problem the same day. When hardware needs attention, we schedule an on-site visit.