IT Support & Maintenance in Poojapitiya

We recommend at least two copies kept in different places: a scheduled nightly copy to a local drive or small NAS, plus an encrypted copy to cloud storage. The local copy allows a fast restore; the cloud copy protects against theft, fire or a failed drive. We schedule both, then test a restore periodically so you know the backups genuinely work.

Yes. Computer labs and tuition centres benefit from a standard setup on every machine, restricted student accounts, antivirus managed from one place, and a quick way to reset a machine that has been misconfigured. We can take over maintenance of an existing lab, tidy up its software and network, and then keep it serviced under a maintenance contract.

Yes. Beyond the initial installation and warranty, we provide ongoing IT support and maintenance for CCTV, networks, and access control — either on a per-visit basis or through an Annual Maintenance Contract for scheduled upkeep and priority response.

Our AMCs include scheduled preventive visits, priority emergency support, firmware updates, camera cleaning, system health checks, and discounted replacement parts. Plans start from LKR 15,000 per year depending on system size.

In most cases, yes. We regularly take over the maintenance and support of existing CCTV, networking, and security systems originally fitted by other installers. A site survey lets us assess the current setup and confirm what we can support before you commit.

Customers with an active maintenance contract receive priority support, including 24/7 emergency assistance. For others, we schedule support visits during business hours — Monday to Friday 8:30 AM to 5:30 PM and Saturday 9:00 AM to 2:00 PM.

Both. Many issues — firmware updates, remote-viewing configuration, and system health checks — can be handled remotely, which is faster and often resolves the problem the same day. When hardware needs attention, we schedule an on-site visit.