IT Support & Maintenance in Handessa

Yes. Files, accounting or billing data, email, printers and any specialist software are transferred and checked before the old machine is retired. Licences are moved where the software allows it. The old computer can then be wiped securely, kept as a spare, or passed on, as you prefer. Backups and antivirus are set up on the new machine from day one rather than added later.

It depends on how much those machines matter. If the shop cannot bill customers or the estate office cannot run payroll when a PC fails, a contract with scheduled visits and priority attention is usually worth it. If the computers are used occasionally, paying per visit may suit you better. We will tell you honestly which fits after looking at your setup.

Yes. Beyond the initial installation and warranty, we provide ongoing IT support and maintenance for CCTV, networks, and access control — either on a per-visit basis or through an Annual Maintenance Contract for scheduled upkeep and priority response.

Our AMCs include scheduled preventive visits, priority emergency support, firmware updates, camera cleaning, system health checks, and discounted replacement parts. Plans start from LKR 15,000 per year depending on system size.

In most cases, yes. We regularly take over the maintenance and support of existing CCTV, networking, and security systems originally fitted by other installers. A site survey lets us assess the current setup and confirm what we can support before you commit.

Customers with an active maintenance contract receive priority support, including 24/7 emergency assistance. For others, we schedule support visits during business hours — Monday to Friday 8:30 AM to 5:30 PM and Saturday 9:00 AM to 2:00 PM.

Both. Many issues — firmware updates, remote-viewing configuration, and system health checks — can be handled remotely, which is faster and often resolves the problem the same day. When hardware needs attention, we schedule an on-site visit.