IT support • Kandy
IT Support & Maintenance in Kandy
Keep your computers, servers and backups in working order.
On-site and remote support, data backup, antivirus and annual maintenance contracts for local businesses.
- Free site visitWithin our service areaනොමිලේ පැමිණ බලනවා
- Written quote before work startsවැඩට පෙර ලිඛිත මිල ගණන්
- Warranty on installationsTerms vary by equipmentසෑම වැඩකටම වොරන්ටි
- Google rating
- 4.9Google rating
- years in Kandy
- 10+years in Kandy
- systems installed, all services
- 500+systems installed, all services
- towns served
- 29towns served
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Kandy is where our technicians are based, so the shops, professional offices and small firms around the city centre are the clients we see most often in person. The work is rarely dramatic: a desktop that will not boot, a server whose storage needs checking, a network switch that has started dropping connections, or antivirus licences that quietly lapsed. Regular maintenance visits exist to catch those problems while they are still minor, before they cost anyone a working day. An Annual Maintenance Contract turns that care into a predictable monthly figure, which suits office tenants who would rather budget once than pay separately for every emergency call. When a visit is not needed, a remote session lets us work on a machine without anyone leaving the office. We also set up backups and test that files can actually be restored, because client records kept on a single computer are one failed drive away from being lost.
What we plan for in Kandy
- Humidity in the Kandy valley encourages dust and mould inside computers and printers kept in closed rooms, so preventive visits include internal cleaning and a check on ventilation around the equipment.
- Many Kandy businesses depend on tourist seasons, so upgrades and heavier maintenance on booking and billing machines are timed for quieter months rather than the busiest weeks of the year.
- Traffic congestion in central Kandy can make short trips slower than the distance suggests, so routine checks are grouped into planned visits while remote tools handle quick fixes in between.
Scope
What it support & maintenance includes
- On-site and remote support
- Hardware troubleshooting & repair
- Server setup and maintenance
- Data backup & recovery
- Antivirus & security management
- Software installation & updates
- Annual maintenance contracts (AMC)
- Emergency response service
How it works
From enquiry to handover, in three steps
Needs assessment
We review your current setup — hardware, backups, pain points — on-site or remotely.
Support plan
A clear quote for a one-off fix or a monthly/annual maintenance contract, whichever fits.
Ongoing support
We resolve issues on-site or remotely and keep a record of every visit and fix.
Pricing
What changes the price
Every job is different, so we quote in writing after a free survey — not off a fixed price list. These are the main factors:
- 1One-off fix vs. an ongoing maintenance contract
- 2Number of devices and workstations covered
- 3On-site visits vs. remote support
- 4Backup and antivirus management scope
FAQ
IT Support & Maintenance in Kandy — questions
We look after the hardware, operating systems, network and backups that front-desk and back-office machines depend on. The booking or property-management software itself is usually supported by its vendor, so where a problem sits in that software we work alongside their support team rather than guessing. Keeping the PCs, printers and connection healthy removes most of the everyday issues that interrupt check-ins.
Yes. An Annual Maintenance Contract can list more than one site, for example a city-centre office and a branch elsewhere in the district. Each location gets its own equipment register and visit schedule, while billing and reporting stay in a single agreement. This makes it easier to see the condition of every machine in one place and plan replacements across both premises.
Yes. Beyond the initial installation and warranty, we provide ongoing IT support and maintenance for CCTV, networks, and access control — either on a per-visit basis or through an Annual Maintenance Contract for scheduled upkeep and priority response.
Our AMCs include scheduled preventive visits, priority emergency support, firmware updates, camera cleaning, system health checks, and discounted replacement parts. Plans start from LKR 15,000 per year depending on system size.
In most cases, yes. We regularly take over the maintenance and support of existing CCTV, networking, and security systems originally fitted by other installers. A site survey lets us assess the current setup and confirm what we can support before you commit.
Customers with an active maintenance contract receive priority support, including 24/7 emergency assistance. For others, we schedule support visits during business hours — Monday to Friday 8:30 AM to 5:30 PM and Saturday 9:00 AM to 2:00 PM.
Both. Many issues — firmware updates, remote-viewing configuration, and system health checks — can be handled remotely, which is faster and often resolves the problem the same day. When hardware needs attention, we schedule an on-site visit.
IT Support & Maintenance in other areas
10+
Years in Kandy
500+
Systems installed
4.9★
110+ reviews
1yr+
Warranty
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Professional it support & maintenance for homes and businesses in Kandy, Sri Lanka — free site survey, written quote, no obligation.