IT Support & Maintenance in Nawalapitiya

Yes. Remote-management tools let us watch updates, antivirus status and disk health on every division's computers from one console, and many faults can be fixed without travelling. Scheduled visits under a maintenance contract are then planned to cover all the sites in a single trip, with the most urgent jobs handled first once a technician is on the property.

Leave the machine switched off if it smells of burning or makes grinding noises, and note down any error messages shown on screen. Contact us so we can try a remote session through another computer where possible. If recent backups are in place, key files can often be opened on a second machine to keep work moving while the fault is being diagnosed.

Yes. Beyond the initial installation and warranty, we provide ongoing IT support and maintenance for CCTV, networks, and access control — either on a per-visit basis or through an Annual Maintenance Contract for scheduled upkeep and priority response.

Our AMCs include scheduled preventive visits, priority emergency support, firmware updates, camera cleaning, system health checks, and discounted replacement parts. Plans start from LKR 15,000 per year depending on system size.

In most cases, yes. We regularly take over the maintenance and support of existing CCTV, networking, and security systems originally fitted by other installers. A site survey lets us assess the current setup and confirm what we can support before you commit.

Customers with an active maintenance contract receive priority support, including 24/7 emergency assistance. For others, we schedule support visits during business hours — Monday to Friday 8:30 AM to 5:30 PM and Saturday 9:00 AM to 2:00 PM.

Both. Many issues — firmware updates, remote-viewing configuration, and system health checks — can be handled remotely, which is faster and often resolves the problem the same day. When hardware needs attention, we schedule an on-site visit.