IT Support & Maintenance in Panwila

Yes. Files, emails and accounting data are copied to the new machine and checked before the old one is wiped or retired, and billing software is reinstalled with its data where the licence allows. Printers and scanners are set up again on the new computer. The old drive can be kept as an extra backup or securely erased if it is being disposed of.

Not always. If the computers are fairly new and the business can tolerate a short outage, occasional call-out support may be enough. An AMC starts to make sense when downtime would stop sales or billing, when records are stored only on those machines, or when nobody on site is comfortable handling updates and backups. We can talk through both options before you decide.

Yes. Beyond the initial installation and warranty, we provide ongoing IT support and maintenance for CCTV, networks, and access control — either on a per-visit basis or through an Annual Maintenance Contract for scheduled upkeep and priority response.

Our AMCs include scheduled preventive visits, priority emergency support, firmware updates, camera cleaning, system health checks, and discounted replacement parts. Plans start from LKR 15,000 per year depending on system size.

In most cases, yes. We regularly take over the maintenance and support of existing CCTV, networking, and security systems originally fitted by other installers. A site survey lets us assess the current setup and confirm what we can support before you commit.

Customers with an active maintenance contract receive priority support, including 24/7 emergency assistance. For others, we schedule support visits during business hours — Monday to Friday 8:30 AM to 5:30 PM and Saturday 9:00 AM to 2:00 PM.

Both. Many issues — firmware updates, remote-viewing configuration, and system health checks — can be handled remotely, which is faster and often resolves the problem the same day. When hardware needs attention, we schedule an on-site visit.