IT Support & Maintenance in Hunnasgiriya

The most sensitive items are guest identity details, booking records and anything connected to payments. These should sit on password-protected accounts, with each staff member using their own login rather than a shared one. Keeping antivirus current, applying updates and holding a tested backup protects against loss or ransomware. We also advise deleting old copies of passports or ID scans that are no longer needed.

Yes. We assess each machine and advise whether it is worth upgrading, for example by fitting a solid-state drive or more memory, or whether replacement makes more sense. Older machines still need security updates, so we check which ones can still receive them. A simple replacement plan spreads the cost of new equipment over time instead of facing several failures at once.

Yes. Beyond the initial installation and warranty, we provide ongoing IT support and maintenance for CCTV, networks, and access control — either on a per-visit basis or through an Annual Maintenance Contract for scheduled upkeep and priority response.

Our AMCs include scheduled preventive visits, priority emergency support, firmware updates, camera cleaning, system health checks, and discounted replacement parts. Plans start from LKR 15,000 per year depending on system size.

In most cases, yes. We regularly take over the maintenance and support of existing CCTV, networking, and security systems originally fitted by other installers. A site survey lets us assess the current setup and confirm what we can support before you commit.

Customers with an active maintenance contract receive priority support, including 24/7 emergency assistance. For others, we schedule support visits during business hours — Monday to Friday 8:30 AM to 5:30 PM and Saturday 9:00 AM to 2:00 PM.

Both. Many issues — firmware updates, remote-viewing configuration, and system health checks — can be handled remotely, which is faster and often resolves the problem the same day. When hardware needs attention, we schedule an on-site visit.