IT Support & Maintenance in Heerassagala

Yes. We look after the laptops and phones used for bookings and guest communication, set up backups and shared cloud folders, and secure accounts with strong passwords and two-step sign-in. Remote support means the owner can get help from anywhere, while on-site visits cover hardware problems at the property.

Yes. We can maintain the computer, CCTV recorder, or network equipment that runs building systems, and keep an up-to-date record of passwords and configurations. When committee members change, the new team receives a clear handover rather than having to rediscover how everything was set up.

Yes. Beyond the initial installation and warranty, we provide ongoing IT support and maintenance for CCTV, networks, and access control — either on a per-visit basis or through an Annual Maintenance Contract for scheduled upkeep and priority response.

Our AMCs include scheduled preventive visits, priority emergency support, firmware updates, camera cleaning, system health checks, and discounted replacement parts. Plans start from LKR 15,000 per year depending on system size.

In most cases, yes. We regularly take over the maintenance and support of existing CCTV, networking, and security systems originally fitted by other installers. A site survey lets us assess the current setup and confirm what we can support before you commit.

Customers with an active maintenance contract receive priority support, including 24/7 emergency assistance. For others, we schedule support visits during business hours — Monday to Friday 8:30 AM to 5:30 PM and Saturday 9:00 AM to 2:00 PM.

Both. Many issues — firmware updates, remote-viewing configuration, and system health checks — can be handled remotely, which is faster and often resolves the problem the same day. When hardware needs attention, we schedule an on-site visit.