IT Support & Maintenance in Kadugannawa

Standardising the lab machines helps most. We can set every computer up from the same image, lock down settings so students cannot install software, and put restore tools in place so staff can reset a misbehaving PC quickly. A simple fault log kept by the teacher in charge also helps us spot recurring problems, such as a failing power strip or a bench that overheats, during scheduled visits.

Not if the cloud is meant to be the only copy. Where upload speeds are limited, we set up an automatic daily backup to a network storage device or external drive on site, then send a copy off-site or to the cloud when bandwidth allows, often overnight. Restores are tested periodically to confirm the backups are complete and usable, not simply present.

Yes. Beyond the initial installation and warranty, we provide ongoing IT support and maintenance for CCTV, networks, and access control — either on a per-visit basis or through an Annual Maintenance Contract for scheduled upkeep and priority response.

Our AMCs include scheduled preventive visits, priority emergency support, firmware updates, camera cleaning, system health checks, and discounted replacement parts. Plans start from LKR 15,000 per year depending on system size.

In most cases, yes. We regularly take over the maintenance and support of existing CCTV, networking, and security systems originally fitted by other installers. A site survey lets us assess the current setup and confirm what we can support before you commit.

Customers with an active maintenance contract receive priority support, including 24/7 emergency assistance. For others, we schedule support visits during business hours — Monday to Friday 8:30 AM to 5:30 PM and Saturday 9:00 AM to 2:00 PM.

Both. Many issues — firmware updates, remote-viewing configuration, and system health checks — can be handled remotely, which is faster and often resolves the problem the same day. When hardware needs attention, we schedule an on-site visit.