IT Support & Maintenance in Ampitiya

Yes. We assess each machine, upgrade memory or fit a solid-state drive where that extends its useful life, and install a supported operating system and antivirus. Machines that are no longer worth repairing are flagged honestly with a replacement suggestion. Keeping an inventory of every device also helps the office plan purchases over the year instead of reacting to sudden failures.

We set up automatic backups to a local drive or NAS plus an encrypted cloud copy, then test restoring files at each maintenance visit so you know recovery actually works. Admission records, accounts and correspondence are prioritised. If a drive does fail, the data can be restored to a replacement machine, and we can attempt recovery from the damaged drive where no backup existed.

Yes. Beyond the initial installation and warranty, we provide ongoing IT support and maintenance for CCTV, networks, and access control — either on a per-visit basis or through an Annual Maintenance Contract for scheduled upkeep and priority response.

Our AMCs include scheduled preventive visits, priority emergency support, firmware updates, camera cleaning, system health checks, and discounted replacement parts. Plans start from LKR 15,000 per year depending on system size.

In most cases, yes. We regularly take over the maintenance and support of existing CCTV, networking, and security systems originally fitted by other installers. A site survey lets us assess the current setup and confirm what we can support before you commit.

Customers with an active maintenance contract receive priority support, including 24/7 emergency assistance. For others, we schedule support visits during business hours — Monday to Friday 8:30 AM to 5:30 PM and Saturday 9:00 AM to 2:00 PM.

Both. Many issues — firmware updates, remote-viewing configuration, and system health checks — can be handled remotely, which is faster and often resolves the problem the same day. When hardware needs attention, we schedule an on-site visit.