IT Support & Maintenance in Talatuoya

Yes. You can call us for individual jobs as problems arise, and we charge for that visit or remote session only. Many businesses start that way and move to an Annual Maintenance Contract once they see how much routine upkeep is needed. An AMC adds scheduled preventive visits, monitored backups and managed antivirus, which suits offices that rely heavily on their systems.

Keep at least two backups in separate places: one on an external drive or small storage device in the office, and an encrypted copy in cloud storage. We schedule both to run automatically and test restores periodically. Adding a UPS, individual staff logins and up-to-date antivirus reduces the chance of losing records to a power cut, theft or malware.

Yes. Beyond the initial installation and warranty, we provide ongoing IT support and maintenance for CCTV, networks, and access control — either on a per-visit basis or through an Annual Maintenance Contract for scheduled upkeep and priority response.

Our AMCs include scheduled preventive visits, priority emergency support, firmware updates, camera cleaning, system health checks, and discounted replacement parts. Plans start from LKR 15,000 per year depending on system size.

In most cases, yes. We regularly take over the maintenance and support of existing CCTV, networking, and security systems originally fitted by other installers. A site survey lets us assess the current setup and confirm what we can support before you commit.

Customers with an active maintenance contract receive priority support, including 24/7 emergency assistance. For others, we schedule support visits during business hours — Monday to Friday 8:30 AM to 5:30 PM and Saturday 9:00 AM to 2:00 PM.

Both. Many issues — firmware updates, remote-viewing configuration, and system health checks — can be handled remotely, which is faster and often resolves the problem the same day. When hardware needs attention, we schedule an on-site visit.