IT Support & Maintenance in Pallekele

Yes. Office machines and production terminals often run different software and have different uptime needs, so they are documented separately and maintained on schedules suited to each. Shop-floor PCs may need dust filters, industrial enclosures or locked-down settings so they run only the required applications. Both can be covered by a single maintenance contract with one point of contact.

It depends on your software and how reliable your internet is. Production or ERP systems that must keep running during an internet outage often suit a local server, while email and document storage usually move well to the cloud. A mixed setup is common. We review what you run and how dependent the site is on its connection before recommending either route.

Yes. Beyond the initial installation and warranty, we provide ongoing IT support and maintenance for CCTV, networks, and access control — either on a per-visit basis or through an Annual Maintenance Contract for scheduled upkeep and priority response.

Our AMCs include scheduled preventive visits, priority emergency support, firmware updates, camera cleaning, system health checks, and discounted replacement parts. Plans start from LKR 15,000 per year depending on system size.

In most cases, yes. We regularly take over the maintenance and support of existing CCTV, networking, and security systems originally fitted by other installers. A site survey lets us assess the current setup and confirm what we can support before you commit.

Customers with an active maintenance contract receive priority support, including 24/7 emergency assistance. For others, we schedule support visits during business hours — Monday to Friday 8:30 AM to 5:30 PM and Saturday 9:00 AM to 2:00 PM.

Both. Many issues — firmware updates, remote-viewing configuration, and system health checks — can be handled remotely, which is faster and often resolves the problem the same day. When hardware needs attention, we schedule an on-site visit.