IT Support & Maintenance in Menikdiwela

Yes. A pre-term visit typically covers cleaning, updates, antivirus checks, confirming that each machine starts and connects properly, and clearing out old student files according to the school's policy. Printers and projectors can be tested at the same time. Doing this before students return means problems are found while the lab is empty rather than in the middle of a lesson.

First, check the obvious points: power at the socket, the UPS, and whether the screen or the computer itself has failed. Then call us; many faults can be diagnosed remotely if the machine still starts. Keeping a recent backup of the billing data, and knowing where the software licence details are stored, makes recovery much simpler whether the fix is a repair or a replacement machine.

Yes. Beyond the initial installation and warranty, we provide ongoing IT support and maintenance for CCTV, networks, and access control — either on a per-visit basis or through an Annual Maintenance Contract for scheduled upkeep and priority response.

Our AMCs include scheduled preventive visits, priority emergency support, firmware updates, camera cleaning, system health checks, and discounted replacement parts. Plans start from LKR 15,000 per year depending on system size.

In most cases, yes. We regularly take over the maintenance and support of existing CCTV, networking, and security systems originally fitted by other installers. A site survey lets us assess the current setup and confirm what we can support before you commit.

Customers with an active maintenance contract receive priority support, including 24/7 emergency assistance. For others, we schedule support visits during business hours — Monday to Friday 8:30 AM to 5:30 PM and Saturday 9:00 AM to 2:00 PM.

Both. Many issues — firmware updates, remote-viewing configuration, and system health checks — can be handled remotely, which is faster and often resolves the problem the same day. When hardware needs attention, we schedule an on-site visit.