IT Support & Maintenance in Pilimatalawa

Yes. An AMC can cover every device on the site, from office PCs and accounts servers to shop-floor terminals, label printers and the network switches linking them. We keep an inventory of each machine, its warranty and its backup status, so when something fails we already know how it is configured. Factory-floor equipment is also checked for dust build-up and cable damage during routine visits.

Part of our setup work is planning for exactly this. We make sure billing data is backed up automatically, ideally to both a local drive and a cloud location, and document how to restore it. Where the business cannot afford to stop trading, we can prepare a second machine with the software installed, so sales continue while the faulty computer is repaired or replaced.

Yes. Beyond the initial installation and warranty, we provide ongoing IT support and maintenance for CCTV, networks, and access control — either on a per-visit basis or through an Annual Maintenance Contract for scheduled upkeep and priority response.

Our AMCs include scheduled preventive visits, priority emergency support, firmware updates, camera cleaning, system health checks, and discounted replacement parts. Plans start from LKR 15,000 per year depending on system size.

In most cases, yes. We regularly take over the maintenance and support of existing CCTV, networking, and security systems originally fitted by other installers. A site survey lets us assess the current setup and confirm what we can support before you commit.

Customers with an active maintenance contract receive priority support, including 24/7 emergency assistance. For others, we schedule support visits during business hours — Monday to Friday 8:30 AM to 5:30 PM and Saturday 9:00 AM to 2:00 PM.

Both. Many issues — firmware updates, remote-viewing configuration, and system health checks — can be handled remotely, which is faster and often resolves the problem the same day. When hardware needs attention, we schedule an on-site visit.