IT support • Katugastota
IT Support & Maintenance in Katugastota
Keep your computers, servers and backups in working order.
On-site and remote support, data backup, antivirus and annual maintenance contracts for local businesses.
- Free site visitWithin our service areaනොමිලේ පැමිණ බලනවා
- Written quote before work startsවැඩට පෙර ලිඛිත මිල ගණන්
- Warranty on installationsTerms vary by equipmentසෑම වැඩකටම වොරන්ටි
- Google rating
- 4.9Google rating
- years in Kandy
- 10+years in Kandy
- systems installed, all services
- 500+systems installed, all services
- towns served
- 29towns served
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With so many factories, warehouses, and retail businesses concentrated around Katugastota town, IT breakdowns here tend to have an immediate operational cost — a down server or network outage can stall a whole production line. We provide on-site and remote IT support, hardware troubleshooting, and scheduled maintenance for businesses in the area, with Annual Maintenance Contracts giving factory and warehouse clients priority emergency response. Data backup and antivirus management are standard parts of every support plan, particularly important for businesses running POS or production-tracking software. Being close to Katugastota also makes on-site visits straightforward to arrange.
What we plan for in Katugastota
- Production-tracking and payroll systems in factories often rely on a single server on site, so maintenance visits are timed around shift patterns and month-end payroll runs to avoid disrupting either.
- Shops around Katugastota Bridge and the Pooja Stores area depend on their POS terminals throughout trading hours, which is why updates and hardware swaps are booked for early morning or after closing.
- Factories tend to own a mix of old and new PCs bought over many years, so an inventory of each machine with its licences and warranty status makes replacements easier to plan before something fails.
Scope
What it support & maintenance includes
- On-site and remote support
- Hardware troubleshooting & repair
- Server setup and maintenance
- Data backup & recovery
- Antivirus & security management
- Software installation & updates
- Annual maintenance contracts (AMC)
- Emergency response service
How it works
From enquiry to handover, in three steps
Needs assessment
We review your current setup — hardware, backups, pain points — on-site or remotely.
Support plan
A clear quote for a one-off fix or a monthly/annual maintenance contract, whichever fits.
Ongoing support
We resolve issues on-site or remotely and keep a record of every visit and fix.
Pricing
What changes the price
Every job is different, so we quote in writing after a free survey — not off a fixed price list. These are the main factors:
- 1One-off fix vs. an ongoing maintenance contract
- 2Number of devices and workstations covered
- 3On-site visits vs. remote support
- 4Backup and antivirus management scope
FAQ
IT Support & Maintenance in Katugastota — questions
Yes. Under an Annual Maintenance Contract, preventive visits can be scheduled between shifts or during planned stoppages so the floor keeps running. We agree named contacts for each shift and a clear escalation route, and many faults, such as a locked account or a misbehaving application, can be dealt with remotely without anyone coming to site. Hardware problems on the floor are handled on-site by arrangement.
The basics make the biggest difference: up-to-date antivirus, operating system patches, separate user accounts without administrator rights, and staff who know not to open unexpected attachments. Just as important is a backup copy kept offline or on a separate system, because ransomware tries to encrypt any drive it can reach. We set these up as part of a support plan and test that the backups actually restore.
Yes. Beyond the initial installation and warranty, we provide ongoing IT support and maintenance for CCTV, networks, and access control — either on a per-visit basis or through an Annual Maintenance Contract for scheduled upkeep and priority response.
Our AMCs include scheduled preventive visits, priority emergency support, firmware updates, camera cleaning, system health checks, and discounted replacement parts. Plans start from LKR 15,000 per year depending on system size.
In most cases, yes. We regularly take over the maintenance and support of existing CCTV, networking, and security systems originally fitted by other installers. A site survey lets us assess the current setup and confirm what we can support before you commit.
Customers with an active maintenance contract receive priority support, including 24/7 emergency assistance. For others, we schedule support visits during business hours — Monday to Friday 8:30 AM to 5:30 PM and Saturday 9:00 AM to 2:00 PM.
Both. Many issues — firmware updates, remote-viewing configuration, and system health checks — can be handled remotely, which is faster and often resolves the problem the same day. When hardware needs attention, we schedule an on-site visit.
IT Support & Maintenance in other areas
10+
Years in Kandy
500+
Systems installed
4.9★
110+ reviews
1yr+
Warranty
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Professional it support & maintenance for homes and businesses in Katugastota, Sri Lanka — free site survey, written quote, no obligation.