IT Support & Maintenance in Aniwatta
IT Support & Maintenance for homes, shops, and offices across Aniwatta, Sri Lanka — designed, installed, and supported by a local team.
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Our IT support work in Aniwatta is mostly for households with home offices and for the guesthouses and homestays dotted along Hantana Road and Galkanda Road. The problems tend to be practical: a laptop that has slowed to a crawl, a printer that no longer connects, a booking PC nobody has backed up, or a family computer carrying years of photos on a single ageing drive. We troubleshoot hardware and software on site or remotely, set up antivirus and automatic backups, and tidy up accounts and passwords so a lost phone does not mean lost access. For small hospitality businesses that depend on one or two computers for reservations and payments, an Annual Maintenance Contract gives scheduled check-ups and priority help at a fixed cost. We explain what we find in plain terms and leave notes so you know what was changed.
What we plan for in Aniwatta
- Guesthouses often run bookings and payments from a single PC, so we set up automatic backups to a second drive or the cloud before anything else.
- Short power cuts can corrupt files on desktop PCs; a small UPS gives time to save work and shut down cleanly.
- Many Aniwatta households share one computer between work and family use, so we set up separate user accounts to keep work files and children's activity apart.
Scope
What it support & maintenance includes
- On-site and remote support
- Hardware troubleshooting & repair
- Server setup and maintenance
- Data backup & recovery
- Antivirus & security management
- Software installation & updates
- Annual maintenance contracts (AMC)
- Emergency response service
How it works
From enquiry to handover, in three steps
Needs assessment
We review your current setup — hardware, backups, pain points — on-site or remotely.
Support plan
A clear quote for a one-off fix or a monthly/annual maintenance contract, whichever fits.
Ongoing support
We resolve issues on-site or remotely and keep a record of every visit and fix.
Pricing
What changes the price
Every job is different, so we quote in writing after a free survey — not off a fixed price list. These are the main factors:
- 1One-off fix vs. an ongoing maintenance contract
- 2Number of devices and workstations covered
- 3On-site visits vs. remote support
- 4Backup and antivirus management scope
FAQ
IT Support & Maintenance in Aniwatta — questions
Yes. An Annual Maintenance Contract covers scheduled check-ups of your computers, printer, and network, plus help when something stops working, for a fixed cost agreed in advance. For guesthouses we focus on keeping the booking and payment PC healthy and backed up, since that is usually the one machine the business cannot do without.
Many problems can be solved remotely: slow performance, software errors, email setup, virus removal, and backup configuration. With your permission we connect securely to your computer while you watch. If the fault is hardware — a failing drive, power supply, or screen — we arrange an on-site visit or collect the machine for repair.
Yes. Beyond the initial installation and warranty, we provide ongoing IT support and maintenance for CCTV, networks, and access control — either on a per-visit basis or through an Annual Maintenance Contract for scheduled upkeep and priority response.
Our AMCs include scheduled preventive visits, priority emergency support, firmware updates, camera cleaning, system health checks, and discounted replacement parts. Plans start from LKR 15,000 per year depending on system size.
In most cases, yes. We regularly take over the maintenance and support of existing CCTV, networking, and security systems originally fitted by other installers. A site survey lets us assess the current setup and confirm what we can support before you commit.
Customers with an active maintenance contract receive priority support, including 24/7 emergency assistance. For others, we schedule support visits during business hours — Monday to Friday 8:30 AM to 5:30 PM and Saturday 9:00 AM to 2:00 PM.
Both. Many issues — firmware updates, remote-viewing configuration, and system health checks — can be handled remotely, which is faster and often resolves the problem the same day. When hardware needs attention, we schedule an on-site visit.
IT Support & Maintenance in other areas
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Professional it support & maintenance for homes and businesses in Aniwatta, Sri Lanka — free site survey, written quote, no obligation.