IT Support & Maintenance in Galagedara

The safest approach is two copies in different places: an automatic daily backup to an external drive kept at the shop, plus an encrypted copy to cloud storage. We set both up, schedule them to run without anyone remembering, and test a restore so you know the files actually come back. If your accounting software has its own backup feature, we configure that as well.

Yes. We remove the infection, check whether any files were encrypted or damaged, and recover what we can from backups. Afterwards we update the operating system, install properly managed antivirus, and turn off automatic running of USB devices so the same problem is less likely to return. Many cases can be started remotely, with a visit if the machine will not boot.

Yes. Beyond the initial installation and warranty, we provide ongoing IT support and maintenance for CCTV, networks, and access control — either on a per-visit basis or through an Annual Maintenance Contract for scheduled upkeep and priority response.

Our AMCs include scheduled preventive visits, priority emergency support, firmware updates, camera cleaning, system health checks, and discounted replacement parts. Plans start from LKR 15,000 per year depending on system size.

In most cases, yes. We regularly take over the maintenance and support of existing CCTV, networking, and security systems originally fitted by other installers. A site survey lets us assess the current setup and confirm what we can support before you commit.

Customers with an active maintenance contract receive priority support, including 24/7 emergency assistance. For others, we schedule support visits during business hours — Monday to Friday 8:30 AM to 5:30 PM and Saturday 9:00 AM to 2:00 PM.

Both. Many issues — firmware updates, remote-viewing configuration, and system health checks — can be handled remotely, which is faster and often resolves the problem the same day. When hardware needs attention, we schedule an on-site visit.