IT Support & Maintenance in Lewella

Yes. A sensible setup keeps one copy on an external drive or small NAS at home for quick restores and a second copy in encrypted cloud storage, so a burglary, lightning strike or failed drive does not wipe out years of work. Backups run on a schedule without you remembering, and a trial restore confirms the files really come back.

Yes. Much of our Lewella work is for homes with a single family PC or a couple of laptops, covering tasks like removing malware, speeding up an old machine, setting up a printer or moving files to a new computer. Home-based businesses that want regular checks can choose an Annual Maintenance Contract, while households usually call us as and when needed.

Yes. Beyond the initial installation and warranty, we provide ongoing IT support and maintenance for CCTV, networks, and access control — either on a per-visit basis or through an Annual Maintenance Contract for scheduled upkeep and priority response.

Our AMCs include scheduled preventive visits, priority emergency support, firmware updates, camera cleaning, system health checks, and discounted replacement parts. Plans start from LKR 15,000 per year depending on system size.

In most cases, yes. We regularly take over the maintenance and support of existing CCTV, networking, and security systems originally fitted by other installers. A site survey lets us assess the current setup and confirm what we can support before you commit.

Customers with an active maintenance contract receive priority support, including 24/7 emergency assistance. For others, we schedule support visits during business hours — Monday to Friday 8:30 AM to 5:30 PM and Saturday 9:00 AM to 2:00 PM.

Both. Many issues — firmware updates, remote-viewing configuration, and system health checks — can be handled remotely, which is faster and often resolves the problem the same day. When hardware needs attention, we schedule an on-site visit.