IT Support & Maintenance in Gampola

Yes. Term breaks are usually the best window for heavier work in a Gampola school lab, such as reinstalling operating systems, replacing failing drives and tidying up pupil accounts, because no lessons are disturbed. Lighter checks can happen during term on agreed afternoons. A schedule is agreed with the principal or ICT teacher so the lab is ready before pupils return.

A single records PC is a real risk for a small Gampola practice. We normally set up automatic encrypted backups to a second location and keep a recovery image, so records can be restored onto replacement hardware without rebuilding everything by hand. Many faults can be diagnosed remotely, and on-site visits cover hardware that needs hands-on repair or replacement.

Yes. Beyond the initial installation and warranty, we provide ongoing IT support and maintenance for CCTV, networks, and access control — either on a per-visit basis or through an Annual Maintenance Contract for scheduled upkeep and priority response.

Our AMCs include scheduled preventive visits, priority emergency support, firmware updates, camera cleaning, system health checks, and discounted replacement parts. Plans start from LKR 15,000 per year depending on system size.

In most cases, yes. We regularly take over the maintenance and support of existing CCTV, networking, and security systems originally fitted by other installers. A site survey lets us assess the current setup and confirm what we can support before you commit.

Customers with an active maintenance contract receive priority support, including 24/7 emergency assistance. For others, we schedule support visits during business hours — Monday to Friday 8:30 AM to 5:30 PM and Saturday 9:00 AM to 2:00 PM.

Both. Many issues — firmware updates, remote-viewing configuration, and system health checks — can be handled remotely, which is faster and often resolves the problem the same day. When hardware needs attention, we schedule an on-site visit.