IT support • Digana
IT Support & Maintenance in Digana
Keep your computers, servers and backups in working order.
On-site and remote support, data backup, antivirus and annual maintenance contracts for local businesses.
- Free site visitWithin our service areaනොමිලේ පැමිණ බලනවා
- Written quote before work startsවැඩට පෙර ලිඛිත මිල ගණන්
- Warranty on installationsTerms vary by equipmentසෑම වැඩකටම වොරන්ටි
- Google rating
- 4.9Google rating
- years in Kandy
- 10+years in Kandy
- systems installed, all services
- 500+systems installed, all services
- towns served
- 29towns served
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Hospitality businesses around the Victoria Reservoir depend on booking systems, guest Wi-Fi, and smart room controls staying online around the clock, which is why IT support here often comes with tighter response expectations than a typical office client. We provide on-site and remote troubleshooting, server maintenance, and data backup for resorts and hotels in Digana, with Annual Maintenance Contracts structured around priority response for guest-facing systems. Homes and smaller businesses near Rajawella and Teldeniya Road get the same troubleshooting and maintenance support at a smaller scale. We understand that in hospitality, an IT problem is a guest experience problem, and we prioritise accordingly.
What we plan for in Digana
- Heat and humidity near the lake shorten the life of equipment kept in cramped reception cupboards, so ventilation and dust build-up around servers and switches are checked on every preventive visit.
- Resort systems usually come from several vendors, covering booking software, card terminals and room controls. Keeping an up-to-date contact list and licence record makes it clear who fixes what when something fails.
- Digana lies well east of Kandy along the A26, so remote access tools are set up in advance, allowing many faults to be looked at from our base before a technician needs to drive out.
Scope
What it support & maintenance includes
- On-site and remote support
- Hardware troubleshooting & repair
- Server setup and maintenance
- Data backup & recovery
- Antivirus & security management
- Software installation & updates
- Annual maintenance contracts (AMC)
- Emergency response service
How it works
From enquiry to handover, in three steps
Needs assessment
We review your current setup — hardware, backups, pain points — on-site or remotely.
Support plan
A clear quote for a one-off fix or a monthly/annual maintenance contract, whichever fits.
Ongoing support
We resolve issues on-site or remotely and keep a record of every visit and fix.
Pricing
What changes the price
Every job is different, so we quote in writing after a free survey — not off a fixed price list. These are the main factors:
- 1One-off fix vs. an ongoing maintenance contract
- 2Number of devices and workstations covered
- 3On-site visits vs. remote support
- 4Backup and antivirus management scope
FAQ
IT Support & Maintenance in Digana — questions
Yes. Updates, backup tests and hardware replacements for guest-facing systems are best planned for quieter periods, such as mid-week or the off-season, and for times of day when check-ins are light. Under an AMC a maintenance calendar is agreed with you in advance, and any work needing a system restart is announced to your front office beforehand so staff can prepare guests or switch to a manual process.
The essentials are booking records, guest registration details, accounts, and the photos or text used for online listings. One copy on a local drive allows quick restores, while a second copy in a cloud service means a theft, fire or failed disk cannot take everything at once. Backups should run automatically, and restoring a sample file every so often confirms they actually work when needed.
Yes. Beyond the initial installation and warranty, we provide ongoing IT support and maintenance for CCTV, networks, and access control — either on a per-visit basis or through an Annual Maintenance Contract for scheduled upkeep and priority response.
Our AMCs include scheduled preventive visits, priority emergency support, firmware updates, camera cleaning, system health checks, and discounted replacement parts. Plans start from LKR 15,000 per year depending on system size.
In most cases, yes. We regularly take over the maintenance and support of existing CCTV, networking, and security systems originally fitted by other installers. A site survey lets us assess the current setup and confirm what we can support before you commit.
Customers with an active maintenance contract receive priority support, including 24/7 emergency assistance. For others, we schedule support visits during business hours — Monday to Friday 8:30 AM to 5:30 PM and Saturday 9:00 AM to 2:00 PM.
Both. Many issues — firmware updates, remote-viewing configuration, and system health checks — can be handled remotely, which is faster and often resolves the problem the same day. When hardware needs attention, we schedule an on-site visit.
IT Support & Maintenance in other areas
10+
Years in Kandy
500+
Systems installed
4.9★
110+ reviews
1yr+
Warranty
Book a free it support & maintenance survey in Digana
Professional it support & maintenance for homes and businesses in Digana, Sri Lanka — free site survey, written quote, no obligation.