IT Support & Maintenance in Matale

Yes. Lab machines are set up from a standard image so they can be restored to a clean state after students change settings or install things. Antivirus and updates are managed centrally, and web restrictions can be applied to student accounts. The school office is treated as a separate, higher-priority group, since fees, results and staff records live there.

We set up individual user accounts with strong passwords, encrypt the drives holding records, keep antivirus and updates current, and run regular backups that are tested by actually restoring files. Screens in reception areas lock automatically when left unattended. We handle the technical side; for questions about legal record-keeping obligations, a clinic should also consult its own professional guidance.

Yes. Beyond the initial installation and warranty, we provide ongoing IT support and maintenance for CCTV, networks, and access control — either on a per-visit basis or through an Annual Maintenance Contract for scheduled upkeep and priority response.

Our AMCs include scheduled preventive visits, priority emergency support, firmware updates, camera cleaning, system health checks, and discounted replacement parts. Plans start from LKR 15,000 per year depending on system size.

In most cases, yes. We regularly take over the maintenance and support of existing CCTV, networking, and security systems originally fitted by other installers. A site survey lets us assess the current setup and confirm what we can support before you commit.

Customers with an active maintenance contract receive priority support, including 24/7 emergency assistance. For others, we schedule support visits during business hours — Monday to Friday 8:30 AM to 5:30 PM and Saturday 9:00 AM to 2:00 PM.

Both. Many issues — firmware updates, remote-viewing configuration, and system health checks — can be handled remotely, which is faster and often resolves the problem the same day. When hardware needs attention, we schedule an on-site visit.