IT Support & Maintenance in Gelioya

It can be, particularly if those computers handle billing or stock. The contract covers regular checks, antivirus updates and backup monitoring, which prevents many failures before they interrupt trading. It also means the technician already knows your equipment and software. For very small setups, we can suggest a lighter plan or pay-per-visit support and explain the difference honestly.

Yes. Estate offices commonly rely on one or two PCs for payroll, attendance and production records, so we focus on keeping those machines secure, updated and backed up. Remote support handles most software issues, while on-site visits cover hardware faults, printer problems and connection issues. We can also advise on protecting equipment from humidity and power fluctuations.

Yes. Beyond the initial installation and warranty, we provide ongoing IT support and maintenance for CCTV, networks, and access control — either on a per-visit basis or through an Annual Maintenance Contract for scheduled upkeep and priority response.

Our AMCs include scheduled preventive visits, priority emergency support, firmware updates, camera cleaning, system health checks, and discounted replacement parts. Plans start from LKR 15,000 per year depending on system size.

In most cases, yes. We regularly take over the maintenance and support of existing CCTV, networking, and security systems originally fitted by other installers. A site survey lets us assess the current setup and confirm what we can support before you commit.

Customers with an active maintenance contract receive priority support, including 24/7 emergency assistance. For others, we schedule support visits during business hours — Monday to Friday 8:30 AM to 5:30 PM and Saturday 9:00 AM to 2:00 PM.

Both. Many issues — firmware updates, remote-viewing configuration, and system health checks — can be handled remotely, which is faster and often resolves the problem the same day. When hardware needs attention, we schedule an on-site visit.