IT Support & Maintenance in Madawala

Yes. A typical arrangement copies sales and accounting data automatically to an external drive on site and to a cloud store off site, so a failed hard disk or theft does not wipe out years of records. We schedule the backups, confirm they run, and do a trial recovery to prove the copy works. The setup is checked again on maintenance visits.

Both. Households can book one-off visits for repairs, virus removal, setting up a new laptop or connecting a printer, and remote help handles many smaller problems. Annual Maintenance Contracts are mainly taken by shops, offices and schools with several machines, but a home office that relies on its computer for work can arrange one too.

Yes. Beyond the initial installation and warranty, we provide ongoing IT support and maintenance for CCTV, networks, and access control — either on a per-visit basis or through an Annual Maintenance Contract for scheduled upkeep and priority response.

Our AMCs include scheduled preventive visits, priority emergency support, firmware updates, camera cleaning, system health checks, and discounted replacement parts. Plans start from LKR 15,000 per year depending on system size.

In most cases, yes. We regularly take over the maintenance and support of existing CCTV, networking, and security systems originally fitted by other installers. A site survey lets us assess the current setup and confirm what we can support before you commit.

Customers with an active maintenance contract receive priority support, including 24/7 emergency assistance. For others, we schedule support visits during business hours — Monday to Friday 8:30 AM to 5:30 PM and Saturday 9:00 AM to 2:00 PM.

Both. Many issues — firmware updates, remote-viewing configuration, and system health checks — can be handled remotely, which is faster and often resolves the problem the same day. When hardware needs attention, we schedule an on-site visit.