IT Support & Maintenance in Kundasale

Yes. Central accounts give each staff member one login, with permissions matched to their role and branch. When someone joins or leaves, access is added or removed in one place rather than on every PC. Shared mailboxes and folders per branch keep information organised, and multi-factor sign-in protects accounts used away from the shop.

Often the cause is ageing hardware, a full disk, outdated software or a network fault between the tills and the server. We check each of these, review logs from busy periods, and replace or upgrade the weak point. If the POS software comes from another supplier, we work alongside them, handling the hardware and network side while they support the application.

Yes. Beyond the initial installation and warranty, we provide ongoing IT support and maintenance for CCTV, networks, and access control — either on a per-visit basis or through an Annual Maintenance Contract for scheduled upkeep and priority response.

Our AMCs include scheduled preventive visits, priority emergency support, firmware updates, camera cleaning, system health checks, and discounted replacement parts. Plans start from LKR 15,000 per year depending on system size.

In most cases, yes. We regularly take over the maintenance and support of existing CCTV, networking, and security systems originally fitted by other installers. A site survey lets us assess the current setup and confirm what we can support before you commit.

Customers with an active maintenance contract receive priority support, including 24/7 emergency assistance. For others, we schedule support visits during business hours — Monday to Friday 8:30 AM to 5:30 PM and Saturday 9:00 AM to 2:00 PM.

Both. Many issues — firmware updates, remote-viewing configuration, and system health checks — can be handled remotely, which is faster and often resolves the problem the same day. When hardware needs attention, we schedule an on-site visit.